For NextLevel Internet, Inc. (“NextLevel”) customers with SIP services, NextLevel is subject to an FCC requirement to provide notification of any E911 limitations that may be associated with the service provided to your company. As is the case with E911 service provided by a traditional telephone service provider, you are advised that the E911 service provided by NextLevel 1) may not function with the loss of electrical power, including the loss of power to telephone equipment or other equipment necessary to route E911 calls to the appropriate emergency call center; 2) will not function if the broadband connection is not operational; 3) will not function at a remote location or may transmit incorrect physical location information for the caller if internal users are allowed to use their IP-based phones remotely; 4) will not function if the telephone equipment or other equipment necessary to place calls is not correctly configured; 5) may not transmit the correct physical address for the E911 call due to incorrect information provided by you, use of a non-native telephone number or delays in loading or updating automatic number identification and location information into the E911 databases 6) may not be capable of being received and/or processed by an emergency call center due to the center’s technical limitations; and 7) may be affected by other factors or force majeure events, such as the quality of the broadband connection and network congestion. Your signature on the NextLevel Voice service contract will serve as your acknowledgement that NextLevel Voice has advised you of these potential limitations. The physical location which you provided to us prior to the initiation of service and at which our service is first used by you, shall be the registered location that will be provided to the emergency call center when you place a 911 call.
Acceptable Use Policy
Our Acceptable Use Policy (AUP) can be found here.