Installation FAQ

• What sort of installation support do you provide?
When you sign an agreement with NextLevel Internet, a project coordinator will guide you through every step of the process, from scheduling to initialization.

• What is the extent of the customer's participation in the activation?
NextLevel Internet organizes the entire installation process. The customer has to be on-site during the activation process.

• How long does the installation process take?
For most business clients, the process will take 30-40 days, depending on the location of the installation. Our experienced service and installation team will guide you through the process, every step of the way.

• I need my access sooner. Can the installation finish before the 30 to 45 business day interval with out an expedite?
Yes. In some cases, if the customer's site is ready, the process can move more quickly. Ask one of our Service Representatives what you can do to make sure the process is as short as possible.

• What is an expedite?
NextLevel Internet recognizes that business clients need their data connections to be on line as soon as possible. Sometimes, the installation process can proceed more quickly with an expedite order. This feature costs more up front, but results in a shorter installation process. With an expedite, the carrier will typically have an install done in 15-20 business days instead of the regular 30-40.

• What is a demarc?
A demarc is the door to your T1. The carrier will make a connection from its network to your physical location. It looks like a normal phone jack, and is where you "plug in" to the Internet.

• What is a demarc extension?
A demarc is the main point of entry (MPOE) to the facility, which is determined by the LEC. That's where everything comes into the building. With a demarc extension, the LEC will extend the demarc from the point of entry to the customer's specified location.

• What is the cost of a demarc extension?
This cost varies with the LEC. Some carriers do it by the hour, others have a pre-set fee. In most cases, NextLevel Internet includes the cost of the demarc extension in the form of an Install Fee.

• Can we have the LEC extend the demarc while onsite for the installation and it not be on the order?
No. If customers want an extension, they need to have it set up beforehand.

• What is the MPOE?
MPOE stands for main point of entry. This is the same as the demarc.

• Who determines the MPOE?
The carrier determines the MPOE. The customer does not have input in this process. This is the point of having a demarc extension.

• What is a smart jack?
A smart jack is the same thing as a demarc. It is where you "plug in" to the Internet.

• How long will installation take?
Installation of a new T1 line typically takes 30-40 days. A NextLevel Internet project coordinator will guide you every step of the way. NextLevel Internet values transparency and accountability throughout the process.

• How fast can I get my order provisioned?
NextLevel Internet works hard to get your business up and running as quickly as possible. Our project coordinator will get your order provisioned often in the same business day.