Shadow Link
NextLevel Internet’s Shadow Link allows your business to protect itself against a costly outage. The Shadow Link is used as a redundant circuit to your primary NextLevel connection. If the primary fails for any reason, the normally dormant connection picks up almost instantaneously and provides you with a seamless connection. NextLevel’s mission critical Internet access is designed to give you everything you need to maximize your company’s uptime.

Internet Access
Clear Channel connectivity up/down direct to our super-redundant, Tier 1 data center.

Qualified Engineers
NextLevel engineers will design and implement the Shadow Link for you. Our staff of certified engineers
is available 24x7.

Proactive Monitoring
Our 24x7 proactive monitoring and telco line resolution means you have one less thing to worry about.
If you’re having a problem, we’ll call you!

100% Uptime Guarantee
Our 100% uptime guarantee means NextLevel will pay you for an outage per our world class Service Level Agreement (SLA).

Billing
No more confusing billing issues. NextLevel bills just one line item and it’s always the same price –
including all taxes!

Router Replacement
If your router fails, NextLevel will replace it with one of our “single-line” capable routers within 1 hour.
An engineer will program the new router and you will have use of that router for 7 days at no additional fee.

Telco Local Loop
Shadow Link local circuit included. We handle all of your telco line requirements from your location to
our Tier 1 data center.

Mail Spooling
If your network experiences problems for any reason, NextLevel will spool your e-mail to ensure that
you have consistent business e-mail communication.

IP Address Space
Static IPs available upon request.

DNS
NextLevel provides primary and/or secondary DNS services. Engineers are available 24x7 to assist
with your transitions, updates and questions.