NextLevel Internet clients can call our System Status Hotline at 877-742-8850. In the event of a natural disaster, regional power outage or other large-scale issue affecting your services with NextLevel, we will make a best effort attempt to deliver pre-recorded updates regarding the status of our systems on this voicemail. Any messages left on this system will be forwarded to our support team via email. This is a supplement to NextLevel’s existing proactive notification and standard help desk services. If you believe your service issue is related to a large-scale problem, call us 24 hours a day, 7 days a week for updates.