NextLevel Internet Launches NextLevel Voice Portal 3.0

After two years of software development, NextLevel’s voice service expands functionality and enhances ease of use

SAN DIEGO, CA – NextLevel Internet, Inc., a leader in mission-critical Internet access and hosted voice services, today announced the launch of NextLevel Voice Portal 3.0. This new software release increases voice usability and functionality for organizations and end users. Current customers will be seamlessly upgraded to the latest version with all new features free of charge.
NextLevel Voice Portal 3.0 has been in development for nearly two years and is the product of market feedback and new feature requests. It’s an easy to use, highly customizable technology for organizations that are looking for a privately managed voice solution. As a 100 percent hosted solution, NextLevel Voice Portal 3.0 eliminates the requirement to purchase or lease both phone and networking hardware and eliminates costly maintenance and upgrade fees.
“Our hosted voice platform has seen massive success and adoption rates by businesses of all sizes and across most industries,” said Jerry Morris, founder of NextLevel Internet, Inc. “From first responders, to education, to financial services, many companies depend on our hosted platform because of the quality, cost and high availability aspects of the system. NextLevel manages, controls and monitors the private deployment 24/7, so our system is like an on-premise system, only better.”
Some of the features in NextLevel Voice Portal 3.0 include:

  • Flawless voice quality – NextLevel Voice delivers carrier-grade service over a Tier-1 network that is specifically designed to provide exceptional clarity, reliability and redundancy.
  • Completely new user interface – NextLevel Voice Portal 3.0 was redesigned from the ground up. The new, more user-friendly Portal lets administrators and end users manage their phone systems with drag and drop icons, pop-up menus, and intuitive layouts.
  • Visual voicemail and unified messaging – Users can view their complete voicemail history on the NextLevel Voice Portal 3.0. In-browser audio and voicemail-to-email features allow users to easily access all of their messages without having to dial into their extension.
  • Real time call data and charts – Administrators can see detailed analytics for their office or call center environment in real time via easy-to-read graphs. All call data can also be downloaded as a CSV and manipulated into custom formats.
  • Customizable contact lists – Users can import contacts from their address books in either Outlook or Google, create a favorite list, and click to call. NextLevel Voice Portal 3.0 also allows users to see who is on a call and who is available with companywide presence information.
  • Premium features – NextLevel Voice offers businesses feature sets comparable with solutions previously only available to large enterprises, including: Business-Class Voicemail, simple Web-based Administration, Extension Dialing, Conference Bridges, Call Transfer, 3-Way Calling, Call Forwarding, Distinctive Ringing, Multi-Site support, Call Center analytics all with Unlimited Domestic Calling plans available.
  • 24/7 support and service – NextLevel Internet strives to provide world-class service and prides itself on customer retention and satisfaction.

NextLevel Voice Portal 3.0 is available immediately with a seamless roll out to current customers. For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet
Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, VoIP, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available. The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.
NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.
For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

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Rancho Santa Fe resident helps raise money for nonprofit high above San Diego

By Rob LeDonne for the Rancho Santa Fe Review

Rancho Santa Fe resident Jerry Morris was looking for a way to give back to the community he loves so much. An alumni of UCSD, Morris is the CEO of NextLevel Internet, a business that caters to the internet needs of local companies. Every year, NextLevel chooses three different nonprofits to support and it was in 2008 when a unique kind of charity came onto his radar: Kids Included Together, or KIT which provides training to community organizations to include children with or without disabilities. Founded in 1997, KIT “has trained 25,000 youth providers in the best practices of inclusion” (according to its official website www.kitonline.org), and is open to all kids. More than a quarter of a million youth in San Diego have been through the program at some point in the past 15 years.

Jerry Morris

“It’s a really neat program and it resonates with our company,” explains Morris on his interest in KIT and charitable organizations in general. “The power of giving back is simple. The more you give the more you get — financially, emotionally and otherwise. To be able to be in a position to give is a great thing.”

It’s that urge to give back which got Morris involved in KIT’s centerpiece fundraiser dubbed “Over the Edge,” a one-of-a-kind event that shatters any preconceived notions of a typical stuffy charity event. Set up to be high profile and give a thrill to donors, Over the Edge repels those who donate down San Diego’s Manchester Grand Hyatt. Located downtown, the Hyatt is the tallest waterfront building on the West Coast of the United States. Repellers start out 33 stories above the ground, or 357 feet, and make their way down — some quicker than others. “The event itself is terrifying for me, I’m afraid of heights,” admits Morris. “But it’s very neat, exciting, fun, and a great cause… that combination makes it a unique event to get involved with.”

The event, which is in its fourth year, has raised a nice chunk of money for KIT so far, and organizers are hoping this year is no exception. In order to boost donations, Morris is taking part in something ominously called “Toss the Boss” during this year’s event. Said Morris: “To raise extra money, we used to hold a raffle, but recently they said they were looking for more CEOs to participate in Over the Edge. So for every CEO that signs up, NextLevel will donate $250 to get their own fundraising teams started. Our goal collectively is to get 10 or 20 CEOs involved.”

CEOs who have already signed up to repel range the gamut from the heads of El Cajon’s Ideal Manufactured Homes, Tierrasanta’s CentrexIT, and real estate agency Cassidy Turley, just to name a few. “We’re hoping to get more CEOs willing to do this,” said Morris. You don’t have to repel or attend the event to contribute; organizers are also hoping for donations through their website as well.

For anyone hesitant about getting involved in such an adrenaline rush, Morris explains that little to no training and preparation is needed beforehand (“except a few sleepless nights,”) and that the whole event is perfectly safe. “I would say to anyone to go for it,” he explains. “Do something thrilling and fun and for good of the community at the same time. Make it happen. Nobody’s gotten hurt doing it; and it’s for a great cause, so why not?”

To find more information about the Over the Edge event, or if you’d like to participate or donate, visit www.overtheedgeforkit.com/

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Is Skype Robust Enough for Business Use?

Is Skype able to serve businesses as well as it’s serving individuals?

The email header jumped out at me: “Will Dropbox follow the fate of Skype?” The pitch, sent by a PR person, argued that “Skype… a company that was wildly successful in the consumer market [has] not [been] able to convert that success into enterprise adoption” — mainly, the flack argued, because Skype’s service just isn’t business grade.

The Dropbox pitch did not grab me, but the gibe at Skype tantalized, especially in light of Microsoft’s $8.5 billion acquisition of the VoIP provider several years ago, a deal that was pursued, said Microsoft CEO Steve Ballmer, because Microsoft specifically saw a rich future for Skype in the business market.

Which puts the spotlight on two questions: Does Skype deliver adequate security for business users, and does it deliver adequate quality?

Face it: If you are in a hotel room in Oshkosh and you use Skype video-calling to say hi to the tykes back home, you can easily ignore a little latency. And would you care so much if a global intelligence service were transcribing your every word and picture?

The answers are entirely different if you are calling the CEO of your company for an update on an acquisition deal that has been hanging in the wind.

Would you — could you — use Skype for sensitive business calls?

The answers surprise.

Steve Santorelli, an expert with security consultants Team Cymru, wrote in an email to me: “There is, as far as anyone in law enforcement can tell, no documented back door or secret key to decrypt Skype content that is available to either miscreants or the police.”

Understand, every Skype call is encrypted to a 256-bit standard. Barry Castle, product marketing manager of Skype Business Solutions, tells me: “I understand cellular carriers are encrypting to a similar standard.”

Even if a Skype data stream were intercepted and reassembled, it is highly unlikely that a miscreant would be able to do much, if anything, with the data. The encryption is that good.

Which is not to say that Skype is foolproof. Adds Santorelli: “The huge elephant in the room is the risk of compromise of the end-user’s machine. Pop the client” — break into it, that is — “and no level of encryption on the Skype traffic will prevent someone from listening in on your more sensitive conversations.”

That is the problem: Some kind of bug on an end point would deliver a clear voice stream to an eavesdropper, though the same could be said about any other VoIP or cellular service.

Bottom line: “A lot of people have probed Skype’s security and by and large, it has held up well,” says Dan York, chair of the VoIP Security Alliance, aka VoIPsa.

Numbers are elusive, but according to Skype, roughly 35 percent of its traffic appears to be business-related. Much of that is bootleg traffic — the exec who pulls up Skype on an iPad to make a free Skype-to-Skype video call to a colleague in Bangalore, or perhaps who uses it to call home from that Oshkosh hotel room.

But a growing reality is that “people — everybody — use Skype for international calls,” says York, and that is because Skype’s per-minute tariff even using Skype Out is usually a couple pennies per minute, versus the multiples higher that traditional carriers charge. Skype-to-Skype calls, of course, are free.

Business class
Does Skype deliver adequate call quality for business? Jerry Morris, founder of VoIP provider NextLevel Internet, sniffs that Skype calls do not have the same audio quality available in managed-VoIP solutions like those offered by his company and other VoIP providers focused specifically on the business market, such as Avaya or Cisco.

That may be true, though Skype vigorously disputes that its quality is deficient. But a reality is that our ears have been retrained by cellular networks to accept low quality audio that 15 years ago we would have loudly protested.

Let’s say call quality is in the ears of the listener and leave it at that.

I ask Skype’s Castle the billion-dollar question: Does Skype itself work on Skype?

He chuckles, “We talk about working at Skype speed — we use Skype extensively. Every aspect of our business is Skype-based. My real-time communication is entirely done through Skype.”

Castle points not just to VoIP, but also to videocalls, videoconferencing, IM’ing within a Skype session — a wide range of services built into the company’s platform. “We have created a more efficient way of working,” says Castle. “That is why we use it.”

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NextLevel Internet Expands Executive Management Team

NextLevel Internet, Inc., a leader in mission-critical Internet access and hosted voice services, today announced that the company has expanded its executive management team with two new key appointments for inside sales engineering manager and channel development manager.

NextLevel Internet increased its employee count by 26 percent last year and achieved its most profitable and successful year since the company was founded in 1999. To support this progression, NextLevel Internet has brought in two seasoned veterans to manage this expanded workforce as the company continues to grow its IT focused operation.

Al Allen has been promoted from business development executive to inside sales engineering manager. Having worked at NextLevel Internet for the previous three years, Mr. Allen brings over 20 years of telecommunications, technology management and sales experience. In his new position, Mr. Allen will focus his talents on supporting a sales engineer team determined to deliver unparalleled customer service, support and strategy for companies that rely on NextLevel Internet’s mission-critical Internet and hosted phone solutions.

“Al joined NextLevel Internet in February 2009 as an outside sales and business development executive for the Los Angeles and Orange County markets,” said Jerry Morris, founder of NextLevel Internet, Inc. “His in depth knowledge of NextLevel Internet’s services and client-focused culture made him the easy choice to come in, develop and run the sales engineer team. His previous management experience and style is a perfect complement to NextLevel Internet’s ongoing objectives.”

Mickey Chapatte is joining the NextLevel Internet team as the channel development manager. Mr. Chapatte brings with him over 25 years of proven telecommunications experience a director of channel management, direct sales and marketing. His previous experience provides a proactive, relationship-oriented approach that has generated record breaking growth by penetrating new markets and creating new strategic partnerships while at TelePacific, Nextlink, Internap and Cable & Wireless.

“Mickey brings with him a new focus and dynamic to NextLevel Internet with his stellar track record of building successful relationships, developing reseller channels and a ‘never quit’ attitude,” said Morris. “As NextLevel Internet expands, so does the need to increase our reach to new audiences and vertical markets. Mickey will be instrumental in guiding this process, while crafting strong, long term relationships to support our channel program and partners.”

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, VoIP, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available. The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

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San Diego’s NextLevel Internet Delivers 2011 Year in Review

SAN DIEGO, CA – January 23, 2012 – NextLevel Internet, Inc., a leader in mission-critical Internet access and hosted voice services, is pleased to deliver a 2011 year in review and 2012 technology forecast.

“2011 was our most profitable and successful year to date.  Not only did we see double digit growth in revenue and client base, but we also increased our number of employees by 26 percent,” said Jerry Morris, founder of NextLevel Internet, Inc. “We are continuously adapting and evolving our service offerings to make sure we are providing our B2B clients with the best privately managed voice, Internet, and cloud based data services available in the market.  As we look forward into 2012, we see this trend to continue as we will be offering new services to remain ahead of the ever changing needs of our clients.”

Customer Satisfaction – In 2011, NextLevel Internet received the highest recognition for the company’s customer service and support.  The company scored a Customer Excellence rating of 98 percent in a survey to the company’s existing client base.   Conducted by Strategic Business Communications, Inc. (SBC) during a three month period from February through April 2011, the outside blind survey asked respondents to rate interactions, transactions and satisfaction levels between themselves and NextLevel Internet.

California Power Outage – Further expanding on NextLevel Internet’s mission-critical offerings; during the massive power outage on September 8, 2011, the company’s NextLevel Voice™ and Co-location services provided uninterrupted service to emergency organizations and first responders.  The power outage, which was the largest recorded in the region’s history, lasting more than 10 hours left roughly eight million people and thousands of organizations in parts of Southern California, Arizona and New Mexico without power, Internet, and phone access.  This disruption of power and the associated loss of connectivity could have resulted in the loss of life, money, or reputation for many of those affected.

NextLevel Voice Adoption RateIntroduced as a new service in 2008, NextLevel Internet’s flexible hosted voice service, NextLevel Voice saw an increase in revenues of 65 percent during 2011.  Clients have installed and retained NextLevel’s voice solutions because of the quality, reliability, affordability and disaster recovery (DR) attributes.

NextLevel Voice provides organizations with 10 to 500+ employees the advanced features and security of a sophisticated Private Branch Exchange (PBX) system for a fraction of the cost, with unsurpassed ease of use and zero system maintenance fees.

Data Center Expansion – In 2011, the company increased access to its new, secure, 88,000 square foot, SAS 70 Type II compliant data center in Rancho Bernardo, CA. The expansion to the newWorldTradeDriveDataCenter followed the relocation of NextLevel Internet’s headquarters to North County San Diego in September 2010. SAS 70 Type II compliance certifies that NextLevel Internet’s data center has adequate controls and safeguards in place when hosting and processing data for the company’s clients.

Managed Internet Infrastructure – NextLevel Internet’s privately managed Clear Channel connectivity options allow businesses with 10 to 500+ employees the ability to control the quality of service (QoS) and class of service (CoS) to include its hosted voice service offerings. NextLevel’s mission critical Internet access, and 24/7 NOC services are designed to give businesses everything it needs to maximize company uptime and headquarter and all of its remote sites.

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, VoIP, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

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