NextLevel Internet Receives 2011 San Diego, Best of Local Business Award from U.S. Commerce Association

NextLevel Internet Receives 2011 San Diego, Best of Local Business Award from U.S. Commerce Association

NextLevel Internet provides hosted voice, business-to-business co-location, Internet, and managed data services

2011-09-14: NextLevel Internet, Inc., a leader in mission critical Voice and Internet access, today announced that the company has been awarded the 2011 San Diego Award in the Internet Service category by the U.S. Commerce Association (USCA).

Founded in 1999, NextLevel Internet is a hosted voice, business-to-business co-location, Internet, and managed data services, provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

The USCA “Best of Local Business” Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

“NextLevel Internet was created with the vision to support local San Diego businesses that were being under serviced with their Internet, co-location and telecom needs,” said Jerry Morris, founder of NextLevel Internet, Inc. “This recent award recognizes our success in following our vision as we continue to deliver world-class products and services to our expanding customer base.”

Various sources of information were gathered and analyzed to choose the winners in each category. The 2011 USCA Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.

For organizations that would like to request more information on NextLevel Internet’s hosted voice, business-to-business co-location, Internet, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com

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NextLevel Internet’s Hosted Voice and Co-Location Service Supports Disaster Recovery Efforts for First Responders During Region’s Recent Black Out

NextLevel Internet’s Hosted Voice and Co-Location Service Supports Disaster Recovery Efforts for First Responders During Region’s Recent Black Out

Hosted Phone, Co-Location and Internet Service Experienced Zero Downtime for National and Local Customers

2011-09-14: NextLevel Internet, Inc., a leader in mission critical Voice and Internet access, today announced that the company’s NextLevel Voice™ and co-location services provided uninterrupted service to emergency organizations and first responders during the massive power outage in San Diego on September 8, 2011.

The power outage, which was the largest recorded in the region’s history, lasted for more than 10 hours and left roughly eight million people and thousands of organizations in parts of Southern California, Arizona and New Mexico without power, Internet, and phone access.  This disruption of power and the associated loss of connectivity could have resulted in the loss of life, money, or reputation for many of those affected.

“We had a number of emergency calls, all of which were either handled at our office or on our off-hours emergency line,” said Michael Murphy, president of Computer Protection Technology. “With customers such as Scripps Healthcare and General Atomics, it is imperative we maintain our communications channels.  During a time of uncertainty, NextLevel’s services remained fully operational and were a great success from our end.”

NextLevel’s hosted voice and co-location services are maintained in secure, SAS 70 Type II compliant data center environments with disaster recovery plans, multiple generators, redundant power, multi-homed bandwidth and diverse dial-tone carriers in place to maintain business continuity during a disaster scenario.

“With the immense power outage in Southern California last week, I’m happy to report our customer’s service never skipped a beat,” said Eric Fleming, vice president technology operations for Golden Hour Data Systems.  “As we help facilitate communications in the emergency medical transportation industry on a 24/7/365 schedule, our customers are often on lifesaving missions transporting those who are critically injured or ill. NextLevel’s proactive actions to ensure uninterrupted internet and hosting services have a direct effect on helping to save people’s lives.”

NextLevel’s high-availability (HA) hosted VoIP service provides organizations the advanced features and security of a sophisticated Private Branch Exchange (PBX) system for a fraction of the cost, with unsurpassed ease of use and often with zero system set up fees. NextLevel Voice eliminates costly maintenance and upgrade fees associated with obsolete phone equipment, while often getting rid of some of the monthly fees associated with a company’s access to the Public Switched Telephone.

For organizations that would like to request more information on NextLevel Internet’s hosted voice, business-to-business co-location, Internet, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com

 

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San Diego’s NextLevel Internet Scores in the Top 98 Percentile for Customer Satisfaction

San Diego’s NextLevel Internet Scores in the Top 98 Percentile for Customer Satisfaction
NextLevel Internet maintains the highest levels of service and support for broad client base

2011-08-15: NextLevel Internet, Inc., a leader in mission critical Internet access and hosted voice services, today announced that the company has scored a Customer Satisfaction rating of 98 percent during a recent survey to the company’s client base.  NextLevel Internet provides business-to-business voice, Internet, co-location, VoIP, and managed data services to organizations of all sizes, across multiple industries and geographies.

Conducted by Strategic Business Communications, Inc. (SBC) during a three month period from February through April 2011, the outside blind survey asked respondents to rate interactions, transactions and satisfaction levels between themselves and NextLevel Internet.

“When you pride yourself and your employees on maintaining such a high level of service, seeing the results of the survey by SBC truly validates NextLevel’s passion for quality and support,” said Jerry Morris, founder of NextLevel Internet, Inc. “Many of our customers are companies whose loss of Internet connection could result in the loss of life, money, or reputation. It’s imperative that we maintain these levels and continue to provide organizations with the best technology and highest customer service available.”

According to the Better Business Bureaus’ (BBB) 2010 Complaint and Inquiry statistics, both telephone and Internet service providers rank in the top 20 industries receiving the most service complaints.  NextLevel Internet has never received a Better Business Bureau service complaint in the history of the company and maintains an A+ rating.

“Staying in touch with what people think about your service allows your business to quickly adapt to consumer needs,” said Jim Hernandez, president of Strategic Business communications, Inc. “NextLevel scored at extremely high levels for their industry.  When compiling the survey results, the overall messaging from customers was that they were extremely happy with NextLevel as both a service provider and partner for their businesses to operate at an optimal level.”

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About Strategic Business Communications

Founded in 1977, Strategic Business Communications, Inc (SBC) is a provider of customer and employees surveys in over 30 companies. Services include customer satisfaction surveys, companywide SWOT analysis, customer profile surveys, market research, and personality analysis for organizations of any size. Events by SBC and its team members work on professional development through Meeting Professionals International, San Diego Business Travelers Association, Vistage and constant training and certification programs.

For more information on Strategic Business Communications, call 858-679-1805 or visit www.sbcinc.info.

 

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

 

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NextLevel Internet Offers SAS 70 Type II Compliant Data Center in North San Diego

New facility delivers greater power density, advanced cooling technology and increased scalability


SAN DIEGO, CA – February 14, 2011 – NextLevel Internet, Inc., a leader in mission critical Internet access, today announced that the company has opened access to a new, secure, SAS 70 Type II compliant data center in Rancho Bernardo, CA. The expansion to the new World Trade Data Center follows the relocation of NextLevel Internet’s headquarters to North County San Diego in September 2010. NextLevel Internet provides business-to-business co-location, Internet, hosted voice, and managed data services for organizations of all size.

The Statement on Auditing Standards (SAS) 70 is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA).  SAS 70 Type II compliance certifies that NextLevel Internet’s data center has adequate controls and safeguards in place when hosting and processing data for the company’s clients.

“Our new data center was designed to allow our customers to place their servers and data in a secure co-location with redundant generators, redundant power and a very large amount of multi-homed bandwidth,” said Jerry Morris, founder of NextLevel Internet. “We provide services to companies whose loss of Internet connection will result in the loss of life, money, or reputation.  By operating out of a data center that is SAS 70 Type II certified, we ensure that our data center upholds the stringent standards for controls and safeguards that our compliance regulated customers require.”

The new facility delivers greater power density, advanced cooling technology and increased scalability versus previous data centers. The 88,000 square foot data center is built with an environmentally friendly air filtration system that can use external air to cool the facility when air quality matches certain optimal humidity and temperature parameters.

Upon opening, NextLevel Internet had moved approximately 60 clients to the new physically secure site that features biometric scanning, video surveillance, appropriate seismic controls and very early smoke detection apparatus (VESDA).

“NextLevel Internet’s new data center in Rancho Bernardo has exceeded our expectations regarding security, power density, scalability and bandwidth options,” said Sean Andrew, Director of Technology Services for MILLS Solutions, an MSP Division of MILLS Communications. “With our expedited time frame to install, things went very smoothly and we found everyone on the NextLevel Internet team to be friendly and more than accommodating in meeting our time sensitive installation needs.”

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

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NextLevel Internet Expands Executive and Management Team to Support Continued Organizational Growth

Three new appointments to focus on NextLevel Internet’s day-to-day operations, sales and expansion in 2010

SAN DIEGO, CA – January 26, 2010 – NextLevel Internet, Inc., Southern California’s leading mission critical Internet access provider, today announced that the company has expanded its executive and management team with three key appointments for General Manager, Vice President of business development and Senior Operations Manager.  Recently celebrating its 10 year anniversary, NextLevel Internet is a business-to-business VoIP, Internet, co-location and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.

“NextLevel Internet has built a strong reputation with companies who appreciate the importance of our advanced Internet technology and excellent customer service,” said Jerry Morris, founder of NextLevel Internet. “As our reputation grows, so does our customer base and our desire to work with the best talent in the business.  As we begin 2010, we are further developing our executive and management team with two internal promotions and one new hire to support the rapid growth of NextLevel Internet.”

Jeffrey Posner has been promoted to General Manager, where he previously served as Vice President of operations and finance for NextLevel Internet. As General Manager, Posner will be charged with all of the facets of NextLevel Internet’s business operations, including sales, accounting, and profit and loss responsibility for the organization.  Being with NextLevel Internet for the past 6 years, he brings over 20 years of experience in sales and management for leading technology companies.  Posner received his MBA from the Wharton School of Business.

Dominic Joseph joins NextLevel Internet as Vice President of business development, where he will be responsible driving growth; including sales strategy, new market segments, and managing the existing client base.  Joseph comes to NextLevel Internet from Tech Team Government Solutions where he served as West coast business development manager focusing on supporting the companies LAN implementation and increasing new business opportunities.  Joseph received his MBA from San Diego State University.

William Cassis has been promoted to Senior Operations Manager from Operations Manager at NextLevel Internet.  In his new position, Cassis will be in charge of day-to-day operations including the responsibility of ensuring that business runs efficiently and effectively, all while maintaining NextLevel Internet’s practice of exceptional customer service. Cassis has been with the company for the past 6 years; previously he served as Operations Manager of systems and personnel for 2 years.

“Jeffrey, Dominic, and William each possess the leadership and management qualities that make NextLevel Internet unique in the world of Internet Service Providers,” continued Morris. “As we continue to expand our Internet technologies, we must remain focused on our mission of excellent customer service.  Our new appointments provide a strong foundation for our continued expansion and success in 2010 and far beyond.”

Increasing the company’s product portfolio from the foundation of managed B2B co-location, Internet and data services, last year NextLevel Internet introduced its flexible hosted VoIP service, NextLevel Voice™.  NextLevel Voice provides small and medium-sized organizations with the advanced features and security of a sophisticated Private Branch Exchange (PBX) system for a fraction of the capital and monthly cost, with unsurpassed ease of use and zero system maintenance fees.

NextLevel Voice is built upon NextLevel Internet’s voice-prioritized Clear Channel Voice system, allowing the network to carry voice traffic in the same capacity as it does data traffic.  The Clear Channel Voice foundation allows small to medium businesses to quickly and confidently support between 5 and 200+ users.

For more information on NextLevel Internet’s managed business class VoIP, Internet, co-location and data services, please visit www.nextlevelinternet.com.

 

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com

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