NextLevel Internet to Acquire Orange County Internet

NextLevel Internet, Inc., Southern California’s leading mission critical Internet access provider, has effectively extended its burgeoning Southern California network with the integration of Orange County Internet, which was acquired last month. Jerry Morris, general manager and founder of NextLevel Internet, said the company now provides best-of-class service to companies and organizations in Los Angeles, Orange County, San Bernardino, Riverside and San Diego counties.

“NextLevel Internet has now effectively expanded its network reach for vital services such as disaster recovery, voice over Internet protocol, and virtual private networks, but we have also lowered the overall transport costs for businesses that want to privately connect their offices throughout these markets,” Morris said. “We continue to build on our base of mission critical clients who absolutely require network services that feature our award-winning engineers who man our Help Desk and provide proactive monitoring and creative solutions to ensure a 24/7 connection.”

Morris cited the American Red Cross and Golden Hour Data Services as two of the mission critical “first responders” that NextLevel Internet has serviced with Internet bandwidth, monitoring and technical support. “In a disaster, communications and information are critical elements to an immediate and safe response,” said Morris. “NextLevel prides itself on providing Internet access for not only these types of organizations, but also companies that cannot compromise when it comes to providing 24/7 service to its own customers or employees.”

He said that NextLevel Internet recently acquired access to the new Tustin Data Center, a 90,000-square-foot, state-of the art co-location facility that provides its Orange County clients with a central, safe and secure location for their networks. “It’s cold, it’s clean and it has plenty of uninterruptible power,” said Morris. “More importantly is, it provides the physical security and virtually unlimited bandwidth required to prevent network downtime. Furthermore, we now can offer this facility at a time when many Exchange Carriers are running out of co-location space and power.”

About NextLevel Internet, Inc.

Founded in 1999, NextLevel Internet is a business-to-business co-location, Internet, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available. The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA, CCNP, MCSE) and highly trained personnel handle all of its client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24×7 using ICMP/SNMP sampling.

For more information on NextLevel Internet, call 858.836.0703 or visit www.nextlevelinternet.com.

Continue Reading

The San Diego Union Tribune’s Q&A with Jerry Morris

Q&A: Jerry Morris; general manager of NextLevel Internet

Jerry Morris, 36, of Rancho Santa Fe is the general manager of NextLevel Internet, a privately owned Internet and managed data services provider.

Morris, who grew up in Escondido, founded the San Diego-based company in 1999. Current clients include the national call center for the American Red Cross, Palomar Pomerado Health, Gold Hour Data in Solana Beach and the Poway Unified School District.

NextLevel Internet’s data center is in Kearny Mesa. It is called a co-location facility because it provides a secure location where clients can store and back up their business information.

NextLevel Internet employs 10 people. Morris says revenues were $3 million to $4 million in 2005, and he’s expecting a 30 percent increase this year.

Do you provide Internet service to a particular industry?

As an ISP (Internet service provider) company, we focus on businesses that are going to lose money, reputation or life if their Internet is down. The company has to value and appreciate extremely high uptime and also might need to expand quickly. We work with the medical industry, the financial industry and a few others. What we do is go from a one-lane highway to a 1,000-lane highway immediately. And that highway is always open, always on, without interruption and very closely watched. This is important for the medical industry to do business, but it can be critical for other industries, too.

What is co-location, and why is it important for companies to have?

A co-location facility is a place where you could take your server and place it where you have redundant generators, redundant power, a very large amount of bandwidth, and it keeps companies from having to upgrade their own facilities. It’s important to help companies comply with government-mandated audits like HIPAA (federal medical privacy law), Sarbanes-Oxley (Act of 2002, federal legislation tightening regulation of public companies) and SAS70 (auditing standards), all of which frequently require secure locations for a company’s data. The other option instead of leasing the space from us would be for companies to build it out themselves, but that could cost millions of dollars.

Can you explain how your data center is a secure location?

Most people think of Internet security as firewalls or virus protection, but you won’t necessarily hear about the importance of physical security. That’s what our data center is all about. We take into account things like using a building with no windows and non-existent signage. It should be outside of any major earthquake areas and not in a multi-level building. There’s also biometric scanning, which for us is palm scanning. We also use video surveillance, and probably most important is to incorporate redundancy. That means multiple pipes are coming in to make multiple connections. If one connection fails, the backups will take over.

Who are your major competitors?

AT&T, MCI, Qwest, Time Warner Cable and Cox. The difference between the bigger companies and us is that we’re not driven by Wall Street and we’re not driven by venture capitalists telling us how to run the business. Each client we have gets individualized service. We assign an account rep and two engineers for every account, and the proprietary software that we’ve created can deliver this individual service and we can scale it to fit a client’s needs. We’re more mission-critical, and we have an all-engineer help desk that looks out for the health of the network, and we proactively look for and fix any discrepancies. Our churn rate is one-seventh of the industry average, so we don’t lose our clients.

What’s in store for the future of the company?

Disaster recovery and backup storage is our future. Right now we’re looking at opening up a Phoenix office as a disaster recovery site for Southern California businesses. That would allow us to offer our clients an offsite location for them to do their data backup that would be out of the earthquake zone. Between the scandals like Enron and the disasters like 9/11, the tsunami and Katrina, Sarbanes-Oxley was created to ensure that folks have secure data and information. Is the issue hot right now because of all of the recent disasters and scandals? It doesn’t hurt.

– Melanie Stevens

Continue Reading

NPA Honors NextLevel with Most Innovative Networking Project Award

LAS VEGAS, NEVADA – May 3, 2006 – The Network Professional Association® (NPA) recognized six individuals as the Association hosted its fifth annual Awards for Professionalism ceremony at Interop 2006, which took place at the Mandalay Bay Convention Center in Las Vegas, Nevada USA. The awards program, in cooperation with Interop, honors individuals for their outstanding achievements within the international network computing industry. Each winner received a specially designed personalized trophy.

As an annual event the awards provide needed recognition for outstanding individual professionals in the network industry. Award recipients are recognized for valuable contributions, their continued focus on networking and professionalism, and the respect of their peers. An industry panel of judges is convened to review award submissions and make recommendations for recognition. Through an annual mutual relationship with Interop, the NPA enhances the prestige and visibility of award winners while continuing the awards as a standard ceremony at this definitive annual networking event.

Ted Thompson of the American Red Cross (San Diego, California) was selected for the Best Networking Professional Career Achievement Award. It is not often that a non-profit organization like the American Red Cross has an information technology professional with the innovation and skills of Ted Thompson combined with the drive to put his skills to work for the good of the community instead of the business world and his own profit.

 

Matt Sharkey of GRG Consulting Engineers (Maitland Florida) was selected for Most Innovative Networking Project or Implementation, Corporate Fortune X. With over 200 employees in GRGCE’s 5-site system, the Help Desk mirrors Sharkey’s personal philosophy that no problem is too big or small. His extensive research ensures that processes, technology, and people work efficiently. He has encouraged personal and corporate-wide learning by placing an emphasis on continuing education, both through gaining additional certifications himself and teaching classes to the staff on a regular basis.

 

Elisa Henry of NextLevel Internet, Inc (San Diego, California) was selected for Most Innovative Networking Project or Implementation, Corporate Small Business. Elisa was selected for her leadership to allow NextLevel Internet to exceed service expectations and set the industry standard for mission critical Internet service. Her client work for Golden Hour Data Systems, Inc. exemplifies the importance of mission-critical Internet availability requiring managed T1’s, DS-3’s and co-location. The Golden Hour refers to the critical 60-minute period after a traumatic injury. When an injured patient is in an ambulance or helicopter, the patient’s information goes into a hand-held computer with real-time wireless uplink to a database. Emergency rooms then have access to the patient’s medical information on arrival. Even a few seconds of downtime could have catastrophic effects on their business.

 

Steve Delahunty of Booz Allen Hamilton (McLean, Virginia) was selected for Top of the Mark Award – Volunteer. An avid advocate of the IT professional, Steve’s work in the NPA has been key to the survival and growth of this professional organization. He is helpful and available at all times whether for a consultation for management or a supporting opinion for an entrant into the industry. Steve has positioned himself to leverage his skills and experience for the betterment of the network computing professional. His industry volunteer efforts include contributions as an invited member of the Network Computing Magazine Editorial Advisory Board, invited member of the Rochester Institute of Technology Academic Curriculum Advisory Group for the National Technical Institute for the Deaf, and efforts for various other technology panels and groups. Steve serves as the Vice Chair for the Network Professional Association. He is a Senior Associate with Booz Allen Hamilton, a global strategy and technology consulting firm.

 

Tim Powers of the University of Alaska Southeast was selected for Most Innovative Networking Project or Implementation, Education. Tim was involved in the development and delivery of a four-year Bachelor of Science degree in Networking, a hands-on degree providing students the opportunity to learn the hardware and software design, theory, and implementation of LANs and WANs and to then actually build the networks from the ground up using the facilities of a $200,000 equipment lab of routers, switches, hubs, wireless access points and repeaters, servers, and computers. Extending the program via distance learning to remote (slow dialup) areas of Alaska has proven challenging but overcome using a remote lab. Tim has established Tech-Prep programs with high schools across the state allowing students to complete the first two years of study while still in high school, earning both college and high school credits.

 

Dan Wygant of Trideum (Fayetteville, Tennessee) was selected for Most Innovative Networking Project or Implementation, Government. Dan was involved in creating SmartClient and ClickOnce programs to work with C#, ADO.Net and SQL Server Database Applications. He also had contributions to the network professional community through his participation in Culminis, Windows Customer Experience and the local Windows community including the founding of the Huntsville VS.Net Users Group.

 

In keeping with the network and professionalism themed event, the attendees were provided an enthusiastic presentation from Chris Henley of Microsoft. Chris engaged the Interop theatre audience with a discussion of issues facing the network professional in today’s fast-paced information technology industry.

Copyright Network Professional Association® 2002-2010.
All Rights Reserved

Continue Reading

NextLevel Internet Supports Golden Hour Data Systems Mission Critical Air Medical BPM

NEXTLEVEL INTERNET SUPPORTS GOLDEN HOUR DATA SYSTEMS MISSION CRITICAL MEDICAL VEHICLE DISPATCH SERVICES WITH STATE-OF-THE-ART REDUNDANT, SCALABLE NETWORK, 24/7/365 NETWORK OPERATIONS CENTER

SAN DIEGO  — Mar 14, 2006 — NextLevel Internet, San Diego’s leading mission critical Internet access provider, expands its deliverable of high-speed, redundant Internet connectivity with 24/7/365 support via its Network Operation Center in support of Golden Hour Data Systems, the leading system provider of computerized health information and revenue management for the air medical and critical care transport industry, according to Jerry Morris, founder and general manager of NextLevel Internet.

         Golden Hour Data Systems is the only patented end to end solution for emergency medical vehicle dispatch, gathering of patient vital statistics, medical quality assurance, and medical billing for the emergency medical transport industry.

“When Golden Hour originally approached us five years ago with the idea to make this an application service provider (ASP) model using the Internet, we were very cautious about handling the immense responsibility associated with Internet dispatch of such mission critical activities as emergency medical transportation,” Morris said. “We had been servicing many companies with ‘mission critical’ requirements such as loss of revenue or reputation if they experienced an Internet connection outage. But loss of life as a result of an outage was truly an awesome responsibility because at that time, we were very concerned about the vulnerabilities inherent to the Internet.”

Morris said Golden Hour’s President Chuck Haczewski said, “If you don’t do it, who else will do it and do it right?”

NextLevel took its orders seriously and elected to build one of the most redundant, and scalable networks available.  NextLevel then manned its award-winning Network Operations Center (NOC) with only the most qualified engineers and both purchased and created tools to support such a mission-critical environment on behalf of Golden Hour.

“It was an expensive endeavor for us at the time, but it paved the way for our future,” Morris said.  “Although not every one of our clients are at the same mission critical level as Golden Hour Data Systems, NextLevel has been able to use the same meshed networks, qualified engineers, processes and tools to apply to T1, DS3 and colocation clients throughout San Diego and Southern California.  The net result has been phenomenal performance and dependability by our company on behalf of our clients.”

Christopher Daharsh, Golden Hour’s Director of Systems Engineering, said that NextLevel’s Vision Statement points out that their company “focuses on clients that experience loss of money, reputation or life if their Internet connection is down”.

“That statement is very important to Golden Hour since our application services are critical to the emergency medical transport industry for providing a timely and accurate response to life-threatening situations. NextLevel has proven that they are very focused on our business needs by providing very high quality services and support along with true concern about our continued experience,” Daharsh said.

According to Haczewski, Golden Hour Data Systems was established  to develop a computerized health information and revenue management system for the air medical and critical care transport industry. Developed by two emergency physicians in a managed care environment, Golden Hour developed its service to manage the future of medical transportation. The company’s mission is to provide a consistent, predictable service that saves clients money, provides valuable benefits, provides the tools for self-analysis, and produces benefits to patient care through clinical research, quality improvement, and cost effectiveness.

About Golden Hour Data Systems

Golden Hour is a Business Process Management Organization, selling services, not software.  It is an on-line information, revenue management, and decision support engine for air medical, critical care, and EMS transport providers. Golden Hour’s client-server network allows multiple clients to be connected to a secure server computer via the Internet. Communications, clinical charting, patient accounts and revenue management information is integrated, standardized and processed. One-hundred percent collection of critical data points is achieved by making user selected entry fields mandatory. Medical billing information is electronically submitted with complete transport justification. Routine reports, user friendly data access, and customized data processing services allow programs to benchmark, perform clinical research, and manage their programs with data based decision support analysis.

Today, many transport programs are still documenting medical transports using handwritten forms that require duplicate entries, or DOS-flat file single user computer programs. This method of data collection is often inconsistent, unstructured, time consuming, and expensive. Golden Hour allows providers to outsource the information and revenue management into Golden Hour’s Business Process Management Engine. This engine increases control of information and revenue while providing the ability to visually monitor the vitals necessary to successfully run a medical transport programs. For more information, visit www.goldenhourdata.com.

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business co-location, Internet, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.

The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money or reputation. NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all of its client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24×7 using ICMP/SNMP sampling.

For more information on NextLevel Internet, call 858.836.0703 or visit www.nextlevelinternet.com.

 

 

 

 

 

 

Continue Reading

Cyber Threats You Never Thought Of: ISPs Must Protect Company Networks Against Fires, Natural Disasters and Even Backhoes

SAN DIEGO — March 1, 2006 — Hackers and terrorists aren’t the only cyber threats to Corporate America. Fires, HVAC, power grids and backhoes can destroy a company’s valuable network just as easily. It’s something that most companies don’t even consider when choosing an Internet Service Provider and co-location facility. So says Jerry Morris, founder and general manager of San Diego-based NextLevel Internet, Inc.

Spending on cyber security is expected to reach $24.6 billion by 2009 (according to technology research firm Gartner), as companies continue to be concerned with safeguards like VPN encryption, firewalls and intruder protection. With all the time and money being spent on thwarting possible internal threats it’s no wonder IT managers aren’t paying closer attention to the physical aspects of their networks, Morris says.

“The last thing a company thinks about in terms of security is whether its Internet Service Provider has a coherent plan in place to thwart a physical security breach,” he says. “They also don’t ask themselves, what happens if the environmental control systems go down? What happens if a backhoe digs up a trench containing a segment of the SONET (Synchronous Optical Network) coming in and out of the co-location facilities? These are questions companies really need to know and need to make sure their ISP is answering and has solutions for.”

Besides fire and other natural disasters and physical threats, companies should also make sure that not only is the core backbone to their network being monitored 24/7, but ideally they also need to make sure the clients’ individual connections to the Internet are being monitored. In the best case scenario, mitigation of a potential or growing threat is proactively squelched as a result of the proactive monitoring down to the client level.

Morris, an Internet veteran, founded NextLevel Internet in 1999 after seeing a dire need for such protection. NextLevel, a business-to-business co-location, Internet and managed data services provider, monitors its network connections through its Network Operation Center 24/7. An engineer is always available to proactively solve an issue or call a client if any disturbances are noticed.

“To NextLevel, security is not a single issue,” Morris says. “We try to identify risks and threats and provide the countermeasures to protect facilities, equipment and people.”

NextLevel – whose clients include the American Red Cross, Home Depot Online, Santa Fe Christian School, Golden Hour Data and Palomar Pomerado Hospital – provides, among many things, continuous physical security monitoring; rapid response to alarms; access controls; closed circuit television monitoring; industrial-strength power and heating, ventilation and air conditioning (HVAC); fire extinguishing system and alarms; overhead cable management and ladder racking; and SONET ring architecture on the core network (in the event of a fiber cut, data in transmission is automatically rerouted to reach its destination via another path). Those who enter NextLevel’s co-location facilities must also pass a minimum of four layers of physical security including biometric palm scanning.

“NextLevel’s goal is to provide the highest level of security possible,” Morris says. “We have designed a comprehensive strategy for protecting the physical and electronic infrastructure of the network. Companies today can’t afford not to have this kind of vital network protection.”

The following is a checklist of questions to ask yourself and the ISP to ensure there is a comprehensive plan in place that addresses the security of the physical and electronic infrastructure you need:

? Does the co-location facility have steel reinforced concrete walls and no exterior windows?

? Is the exterior signage of the facility obscure or non-existent?

?  Does the location have access to multiple freeways in the case of an emergency?

? Is the facility in a single story building with a minimum of a seismic 4 rating if located in regions prone to earthquakes?

? Is the ISP in the flight path of a public or private air strip?  If so, consider checking the flight crash records at the FAA’s website to view historic close calls.

? Was the co-location facility built to meet or exceed commercial global telecommunications standards?  Additionally, if you are a U.S. based company, will the ISP hold your company back from attaining such existing or potential audit requirements as Sarbanes Oxley, HIPAA or SAS70?

? Does the facility have access to multiple power grids?

? Does the ISP have multiple, stand-alone generators dedicated to the co-location facility specifically and not other occupants of the building?

? Does the ISP have a coherent plan in case of a fire, including comprehensive fire extinguishing systems and alarms?

? Does the facility have its HVAC/environmental control systems constantly monitored and routinely maintained professionally? Ask the operations manager or general manager if the ISP has ever had issues related to these systems that resulted in client outages.

? Is the entire network, including your local connection being proactively monitored 24/7 and what are the escalation procedures if an issue is detected?

? Are local technicians monitoring your individual connections and are they certified and capable of taking immediate action to correct a problem?

? Does the ISP conduct background checks on ALL of its employees?

? Does the ISP have a policy in place to immediately eliminate physical and virtual access to employees and or employees of clients who have been terminated?

? Does the ISP have contacts and experience working with FBI and CIA task forces to trace criminal acts if necessary?

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business co-location, Internet, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.

The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money or reputation. NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all of its client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24×7 using ICMP/SNMP sampling.

For more information on NextLevel Internet, call 858.836.0703 or visit www.nextlevelinternet.com.

 

 

 

 

 

Continue Reading