Legal, Privacy & E911

Our Commitment to Privacy
NextLevel Internet, Inc. and its affiliates (collectively “NextLevel”) are committed to protecting the privacy of visitors to this Web site (“Site”). To accomplish this, we have implemented a comprehensive Online Privacy Policy that governs all information collected on or submitted to our Site. To make this Online Privacy Policy easy to find, we make it available on our homepage and at every point where personal information may be requested. By accessing, browsing, or using the Site, you acknowledge that you read, understand, and agree to the terms and conditions of NextLevel’s Online Privacy Policy. If you do not agree to these terms and conditions, please do not access, browse, or use this Site.

How we use Information submitted to the Site
As a visitor to our Site, you may choose to use the Site to send us personal information (e.g., your name, mailing address, telephone number, email address), for example, when you send a question via the Site, submit your resume, request sales support, or seek technical assistance. Anytime you submit personal information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law.

We do not send unsolicited email to you or other visitors to our Site. We use email to respond to email messages from you, to confirm service requests submitted online, and to engage in other communication that you have authorized or that we have determined necessary to more effectively service you and our customers.

In many cases, you choose the amount of information you supply (e.g., when sending us information through the Site, you may choose to include only an email address — not a telephone number or mailing address — for replies). There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide mandatory personal information with respect to a particular activity, you will not be able to engage in that activity.

What about “Cookies?”
The term “cookie” refers to files that are transferred from a Web site to your computer’s hard drive. At this time, NextLevel Internet does not use cookies.

Who we share your information with
Unless we have your permission or are required by law, we only share the personal information you provide through our Site with NextLevel affiliates and/or business partners that are acting on our behalf. We make every reasonable effort to ensure that such NextLevel affiliates and business partners, including those in the U.S. and/or any other countries, protect your personal information consistent with our Online Privacy Policy.

Our Commitment to Data Security 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. However, please be advised that NextLevel cannot guarantee and has no control over the public or third party network through which you send your personal information to NextLevel’s Site.

Our Commitment to Children’s Privacy

Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is structured to attract anyone under 13.

Linked Internet Web Sites 
This Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other Web sites not controlled by NextLevel. These hyperlinked Web sites may contain privacy provisions that are different from those provided herein. NextLevel is not responsible for the collection, use or disclosure of information collected through these Web sites, and NextLevel expressly disclaims any and all liability related to such collection, use, or disclosure.

How to Correct, Amend, or Delete Your Information
We honor requests from you to correct, amend, or delete your account information (for example, your name, address, or billing information). You may verify that appropriate corrections have been made. To correct, amend, or delete account information, contact NextLevel Support at  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Online Privacy Policy Changes
This Online Privacy Policy is subject to change. Any changes to NextLevel’s Online Privacy Policy will be posted on the Site. All information submitted through the Site to NextLevel is subject to the terms and conditions of this Online Privacy Policy, as amended

How to Contact Us 
If  you become aware of any violation by any person, including Users that have accessed the Service through your account, please notify us at Should you have other questions or concerns about NextLevel’s Online Privacy Policy, please direct them to NextLevel Support at

For NextLevel Internet, Inc. (“NextLevel”) customers with SIP services, NextLevel is subject to an FCC requirement to provide notification of any E911 limitations that may be associated with the service provided to your company. As is the case with E911 service provided by a traditional telephone service provider, you are advised that the E911 service provided by NextLevel 1) may not function with the loss of electrical power, including the loss of power to telephone equipment or other equipment necessary to route E911 calls to the appropriate emergency call center; 2) will not function if the broadband connection is not operational; 3) will not function at a remote location or may transmit incorrect physical location information for the caller if internal users are allowed to use their IP-based phones remotely; 4) will not function if the telephone equipment or other equipment necessary to place calls is not correctly configured; 5) may not transmit the correct physical address for the E911 call due to incorrect information provided by you, use of a non-native telephone number or delays in loading or updating automatic number identification and location information into the E911 databases 6) may not be capable of being received and/or processed by an emergency call center due to the center’s technical limitations; and 7) may be affected by other factors or force majeure events, such as the quality of the broadband connection and network congestion. Your signature on the NextLevel Voice service contract will serve as your acknowledgement that NextLevel Voice has advised you of these potential limitations. The physical location which you provided to us prior to the initiation of service and at which our service is first used by you, shall be the registered location that will be provided to the emergency call center when you place a 911 call.

Acceptable Use Policy
Our Acceptable Use Policy (AUP) can be found here.

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