Legal & Privacy

Our Commitment to Privacy
NextLevel Internet, Inc. and its affiliates (collectively “NextLevel”) are committed to protecting the privacy of visitors to this Web site (“Site”). To accomplish this, we have implemented a comprehensive Online Privacy Policy that governs all information collected on or submitted to our Site. To make this Online Privacy Policy easy to find, we make it available on our homepage and at every point where personal information may be requested. By accessing, browsing, or using the Site, you acknowledge that you read, understand, and agree to the terms and conditions of NextLevel’s Online Privacy Policy. If you do not agree to these terms and conditions, please do not access, browse, or use this Site.

Indirect End User Phone Contact Information (Personal Identifiable Information)
NextLevel acts as a data processor with regard to indirect end-user personal identifiable information and our Clients act as the data controller of such data. In the course of NextLevel’s processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Specifically, only when enabled via system permission on NextLevel Voice Android and NextLevel Voice iOS, NextLevel shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through NextLevel’s API. NextLevel does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; NextLevel stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and NextLevel does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

NextLevel Voice Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.

How we use Information submitted to the Site
As a visitor to our Site, you may choose to use the Site to send us personal information (e.g., your name, mailing address, telephone number, email address), for example, when you send a question via the Site, submit your resume, request sales support, or seek technical assistance. Anytime you submit personal information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law.

We do not send unsolicited email to you or other visitors to our Site. We use email to respond to email messages from you, to confirm service requests submitted online, and to engage in other communication that you have authorized or that we have determined necessary to more effectively service you and our customers.

In many cases, you choose the amount of information you supply (e.g., when sending us information through the Site, you may choose to include only an email address — not a telephone number or mailing address — for replies). There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide mandatory personal information with respect to a particular activity, you will not be able to engage in that activity.

What about “Cookies?”
The term “cookie” refers to files that are transferred from a Web site to your computer’s hard drive. At this time, NextLevel Internet does not use cookies.

Who we share your information with
Unless we have your permission or are required by law, we only share the personal information you provide through our Site with NextLevel affiliates and/or business partners that are acting on our behalf. We make every reasonable effort to ensure that such NextLevel affiliates and business partners, including those in the U.S. and/or any other countries, protect your personal information consistent with our Online Privacy Policy.

Our Commitment to Data Security 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. However, please be advised that NextLevel cannot guarantee and has no control over the public or third party network through which you send your personal information to NextLevel’s Site.

Our Commitment to Children’s Privacy

Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is structured to attract anyone under 13.

Linked Internet Web Sites 
This Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other Web sites not controlled by NextLevel. These hyperlinked Web sites may contain privacy provisions that are different from those provided herein. NextLevel is not responsible for the collection, use or disclosure of information collected through these Web sites, and NextLevel expressly disclaims any and all liability related to such collection, use, or disclosure.

How to Correct, Amend, or Delete Your Information
We honor requests from you to correct, amend, or delete your account information (for example, your name, address, or billing information). You may verify that appropriate corrections have been made. To correct, amend, or delete account information, contact NextLevel Support at Support@NextLevelInternet.com.  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Online Privacy Policy Changes
This Online Privacy Policy is subject to change. Any changes to NextLevel’s Online Privacy Policy will be posted on the Site. All information submitted through the Site to NextLevel is subject to the terms and conditions of this Online Privacy Policy, as amended

How to Contact Us 
If  you become aware of any violation by any person, including Users that have accessed the Service through your account, please notify us at support@NextLevelInternet.com. Should you have other questions or concerns about NextLevel’s Online Privacy Policy, please direct them to NextLevel Support at support@NextLevelInternet.com.

Acceptable Use Policy
Our Acceptable Use Policy (AUP) can be found here.