Give your customers the firstclass experience they expect.
With call back options, custom call flows, and intelligent call routing, your customers are connected more quickly to the agent who can best help them.
Get all the features of a big call center for a small business price.
Flexible enough to meet all your inbound and outbound calling needs and easily scalable to grow with you. There’s no expensive equipment to buy and no technicians to hire. All you need is an internet connection and a headset to get started.
It’s built to work, no matter what.
NextLevel’s cloud was initially designed to meet the demands of first responders. You can expect optimal uptime and field-tested reliability.
Maximize Workforce Performance
Maximize agent productivity with industryleading tools. Reduce average handle time and call transfers with skills-based routing and real-time queue monitoring. Ensure callers are routed to the right agent every time. Avoid over-staffing or under-staffing with optimized scheduling features. Maximize agent productivity with automated dialing.
Spend Less Time Managing Agents
Gain instant insight into agent performance with easy-to-understand reports. Quickly resolve agent issues, reduce training costs, boost productivity, and speed up agent on-boarding with coaching and monitoring.
Seamless CRM Integration
NextLevel has “out-of-the-box” integrations with all of the top CRM’s in the marketplace – including Salesforce, MS Dynamics. Hubspot, SugarCRM, SAP, NetSuite and ZenDesk. Your agents can deliver personalized support: they can greet callers by name, have relevant information at their fingertips, easily create tickets, and do what they do best – foster customer loyalty.