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San Diego’s NextLevel Internet Scores in the Top 98 Percentile for Customer Satisfaction

San Diego’s NextLevel Internet Scores in the Top 98 Percentile for Customer Satisfaction
NextLevel Internet maintains the highest levels of service and support for broad client base

2011-08-15: NextLevel Internet, Inc., a leader in mission critical Internet access and hosted voice services, today announced that the company has scored a Customer Satisfaction rating of 98 percent during a recent survey to the company’s client base.  NextLevel Internet provides business-to-business voice, Internet, co-location, VoIP, and managed data services to organizations of all sizes, across multiple industries and geographies.

Conducted by Strategic Business Communications, Inc. (SBC) during a three month period from February through April 2011, the outside blind survey asked respondents to rate interactions, transactions and satisfaction levels between themselves and NextLevel Internet.

“When you pride yourself and your employees on maintaining such a high level of service, seeing the results of the survey by SBC truly validates NextLevel’s passion for quality and support,” said Jerry Morris, founder of NextLevel Internet, Inc. “Many of our customers are companies whose loss of Internet connection could result in the loss of life, money, or reputation. It’s imperative that we maintain these levels and continue to provide organizations with the best technology and highest customer service available.”

According to the Better Business Bureaus’ (BBB) 2010 Complaint and Inquiry statistics, both telephone and Internet service providers rank in the top 20 industries receiving the most service complaints.  NextLevel Internet has never received a Better Business Bureau service complaint in the history of the company and maintains an A+ rating.

“Staying in touch with what people think about your service allows your business to quickly adapt to consumer needs,” said Jim Hernandez, president of Strategic Business communications, Inc. “NextLevel scored at extremely high levels for their industry.  When compiling the survey results, the overall messaging from customers was that they were extremely happy with NextLevel as both a service provider and partner for their businesses to operate at an optimal level.”

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

About Strategic Business Communications

Founded in 1977, Strategic Business Communications, Inc (SBC) is a provider of customer and employees surveys in over 30 companies. Services include customer satisfaction surveys, companywide SWOT analysis, customer profile surveys, market research, and personality analysis for organizations of any size. Events by SBC and its team members work on professional development through Meeting Professionals International, San Diego Business Travelers Association, Vistage and constant training and certification programs.

For more information on Strategic Business Communications, call 858-679-1805 or visit www.sbcinc.info.

 

About NextLevel Internet

Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, and managed data services provider that matches its customers’ needs with the highest quality deliverables and customer service available.  The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.

NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value.  NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount.  Certified engineers (CCNA™, CCNP™, MCSE™) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately.  NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.

For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.

 

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